Support Services

Support Services

A Student Services Officer will provide details of all our support services during orientation. Staff is also available to help with Learner queries during office hours. The main sources of support are detailed below.

Student Support Officers: Provide academic and non-academic counselling and handle course-related queries.

Receptionists: All general course, enrolment and administration queries. Reception is open to assist Learners from 9:00 am to 5:00 pm, Monday to Friday.

Trainers and assessors: Answer all specific course-related and assessment queries

Reception: Our reception is open to assist Learners from 8:30 am to 5:00 pm Monday to Friday.


Before you start your course, you will have an induction. This is a session designed to cover all aspects of college life, course requirements, and our obligations and expectations. You will also meet staff and get an overview of the support services available to you. There will be a chance for you to ask any questions you have about studying at Blue Lotus College.

Learner and Study Support

Stress, financial, health, family, and relationship issues can all affect your ability to get the most out of your studies. If you feel that your work is suffering because of personal problems, please speak to your trainer or any member of our support team so that we can help. External counseling is available for learners who need further assistance. Accessing external support services may incur fees.

Our priority is to make sure that Learners reach their potential, and we carefully monitor progress to ensure that they do not fall behind on course requirements. Where consistent or consecutive incidents of non-attendance are identified, or a learner has failed to satisfactorily complete assessments, they will be contacted regarding their support needs. Meetings and interventions will be conducted where necessary. If you are having any difficulties, we ask that you contact Student Services at the earliest opportunity so that we can support you in the best way possible.

Some areas we can provide assistance with are below. Just ask at Reception for help on:

If you would like information on any of the following areas or issues, ask at reception, and our staff or your trainer will assist where they can or refer you to an appropriate staff member for:

  • Learning pathways and RPL opportunities
  • Information and Communications Technology (ICT) support, including assistance with the Learning Management System and MYOB
  • Language, Literacy and Numeracy (LLN) support
  • Complaints and appeals
  • Course progress and attendance
  • Conflict resolution
  • Special learning needs
  • Cultural and religious needs
  • Emergency medical and health services
  • Education and career counselling
  • Learning materials in alternative formats, e.g. large-print
  • Flexible scheduling and training and assessment delivery