CHC52021 – Diploma of Community Services

Nationally Recognised Training

Diploma of Community Services qualification reflects the role of community services workers involved in the delivery, management, and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

The qualification requires that learners must have completed at least 200 hours of work as detailed in the Assessment Requirements of the units of competency.

Students completing this qualification who wish to register with the Australian Community Workers Association (ACWA) will need to complete total work placement hours of 420 hours.

Licensing/Regulatory Information 
No licensing, legislative or certification requirements apply to this qualification at the time of publication.

VET National Code
CRICOS Course Code
104 weeks including 70 weeks of scheduled structured face to face delivery, up to10 weeks (200 hours) of work placement and up to 24 weeks of terms breaks and public holidays
Delivery Mode

The course is delivered Face-to-face in classrooms with access to computer, printers, software and access to all the equipment and resources identified in each unit of competency as well access to work placement facilities.

Tuition Fee
$AU 28,000
Enrolment Fee
$AU 200
Material Fee
$AU 600
Work Based Training

The amount of training includes 200 hours of work placement (as part of the requirements for CHCDEV005 Analyse impacts of sociological factors on people in community work and services & CHCCSM013 Facilitate and review case management) to be completed in an approved community care provider, such as individual care, disability care and aged care facility, to demonstrate their skills and knowledge and to complete assessment requirements.

Language, Literacy and Numeracy test (LLN)
All students are required to undertake a language, literacy and numeracy (LLN) test mapped at ACSF level 4 conducted by Blue Lotus College (BLC).

Candidate undertaking this course must possess sound Numeracy skills since it requires them to do calculations, make reports and graphs.

Pre-training Review
All students will undertake pre-training review which aims to identify their training needs through questions on previous education or training, basic computing skills and interview conducted by BLC enrolment officer.

Interview also aims to identify possible RPL opportunities.

Through pre-training review student will demonstrate that they have necessary skills to successfully complete the course.

English language requirements
To enrol into this course with BLC, international students, applying either off-shore or on-shore, must satisfy one of the following requirements:

  • Either a minimum IELTS test score of 5.5 or equivalent for direct entry into a VET course;
    or, IELTS score of 5.0 or equivalent with and ELICOS course (up to 10 weeks) to be taken before the main VET course.
    or, IELTS score of 4.5 or equivalent with an ELICOS course (up to 20 weeks) to be taken before the main VET course.
    Results more than two years are not acceptable.


  • Evidence that they have studied in English for at least five years in Australia, Canada, New Zealand, Republic of Ireland, South Africa, United Kingdom or United States.


  • Evidence that, within two years of their application date, they have successfully completed in Australia a foundation course or a senior secondary certificate of education or a substantial part of a Certificate IV or higher level qualification, from the Australian Qualifications Framework.


  • For students from Assessment Levels 1 and 2 only, successful completion of BLC’s Language and Numeracy Test conducted by BLC.

Academic requirements
Prospective BLC international students are required to demonstrate their capacity to complete the course successfully.
International students applying for this qualification either off-shore or on-shore will need satisfactory completion of the equivalent of Australian Year 12 or Certificate III or higher qualification.

Basic computing skills

  • Student are required to have basic computer skills including operating MS-office and doing re-search on internet since course will require student to make reports in MS word, Excel and power point presentation.

Materials and Equipment Required
Although Blue Lotus will provide access to computers/laptops with required resources during classroom hours however to work on assignments and tasks for self-study, all learners are expected to bring a laptop with latest operating system or higher. Students must have an active email address for communication and be contactable by phone (mobile or landline) and by mail (postal address).

All learners are expected to have access to MS office application such as Microsoft Word, an email platform such as Microsoft.

Additional Requirement for Work Placement:
Students enrolled in CHC52021 Diploma of Community Services are required to undertake 200 hours of work placement in an approved community care provider as part of their course. Prior to the start of Work Placement, student must be able to obtain a satisfactory and valid National Police clearance. Students are also required to be fully vaccinated for COVID-19 to undertake placement.

Upon completion, potential employment options include a direct support worker in aged care, disability, home and community care or other direct care work in the community services industry with roles such as Community Care Manager, Community Work Coordinator, Case Coordinator, Coordinator of Volunteer Work, Team Leader, Care Team Leader, Family Services Coordinator.

BLC does not do any misleading claim or job guarantee or advertise any employment outcome with its courses.

Core Units:
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety
Elective Units:
CHCCSM009 Facilitate goal-directed planning
CHCCSM010 Implement case management practice
CHCCSM012 Coordinate complex case requirements
CHCCSM014 Provide case management supervision 100 25
CHCDIS015 Develop and provide person-centred service responses
CHCDIS017 Facilitate community participation and social inclusion
CHCDIV003 Manage and promote diversity
CHCCOM005 Communicate and work in health or community services

To find out the methods of application, visit How to apply page
If you have a query about how to apply or entry requirements, contact